Currently we do not provide full customisation order. However, we do provide minor customisation on our existing design such as hair length, colour and with our without glasses.

Most of the design come with complimentary calligraphy service. You may write down names or your best wishes to make it special for you loved ones.

All products are subject to availability. In the event of any supply difficulties or shortage of flowers and materials, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. 

We only have one default calligraphy style and our calligrapher will arrange the words accordingly.

Yes. Please make sure that you place your order 1-2 weeks or before your preferred date.

Our products are meticulously hand crafted and produced in demand. Kindly allow 1 - 5 working days for your order to be ready for shipment.

Preserved flower is made of fresh and natural flower. They are processed with a revolutionary technology to maintain their fresh appearance and texture for years.

During preservation process, the substances used are non-toxic and non-corrosive. Hence, they will not cause any negative health or environmental impacts.

1. Keep them indoor at temperatures below 35 °C. Best with air conditioning environment.

2. Do not water.

3. Do not expose to excessive heat or direct sunlight.

4. Avoid direct contact with wet substances.

5.Use dry tissue or brush gently remove the dust if any.

Use this text to answer questions in as much detail as possible for your customers.

Digital art print does not have preserved flowers. It is a digital photography inkjet print on matter photo paper, 170gsm. 

We now ship worldwide! For more info about shipping overseas, kindly contact us at hello@lovelimzy.co.

We engage third party courier companies to deliver the orders. Our coordinator will email you once your order is shipped along with the tracking number. You may track the shipping details through our website.

After shipment, an estimate for when you can receive your order, for:

West Malaysia: 1 - 3 working days
East Malaysia: 3 - 5 working days
Other Countries: at least 3 working days

Yes. We will notify you once the order is ready to be collected. Kindly make an appointment with our coordinator for your pick-up date and time through the email. Our office is open daily (except weekends), from 10am to 7pm.

Find Us Here

Setapak, Kuala Lumpur, Malaysia.

Note: Exact location will be provided after you have received your order confirmation

If you require to receive your order urgently, do email us at hello@lovelimzy.co  and we will assist and arrange accordingly.

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For customers with an existing Paypal account, kindly use Paypal.

Once you click on preferred payment as iPay88, our website will automatically link to various credit card and online banking payment gateways. Please select your preferred payment option accordingly.

For customers with an existing Grab account, kindly use GrabPay.

After you have received our order confirmation, kindly proceed payment within 48 hours to the following bank account details:

Bank: CIMB 
Account Number: 8009231009
Name: Lovelimzy Studio

Upon payment, kindly submit your transaction date and time and reference number via your order email.

If you are not 100% satisfied with your purchase, or you found any manufacturing defect/ damage caused by delivery process, we are happy to offer a full refund (excluding shipping fee) for any defective items that you have purchased from us.

Note: Products with customised calligraphy are non-refundable.

You can return a product within 7 days from the date you receive your shipment. Kindly send us an email to hello@lovelimzy.co with your order number, attached with the photo of defect(s).

Items must be returned with its original packaging. The value of returned goods will be credited to your billing account via Funds Transfer.